1. Introduction

Welcome to winix.id (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website winix.id and make purchases from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of personal information when you use our services:

2.1 Personal Identification Information

Full name
Shipping and billing address
Phone number (if provided)

2.2 Contact Information

Email address
Communication preferences

2.3 Payment Information

Credit/debit card details (processed securely through our payment gateway)
Bank transfer information
QRIS / digital wallet transaction data

Please note: We do not store your full payment card details on our servers. All payment data is encrypted and processed through our trusted third-party payment processors.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders
To send order confirmations, shipping updates, and invoices via email
To respond to customer service inquiries
To prevent fraud and ensure the security of transactions
To improve our website and shopping experience
To comply with legal and regulatory obligations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Shipping and logistics partners to deliver your orders
Payment processors to complete transactions securely
IT and website service providers who help us operate our website
Law enforcement or regulatory authorities when required by law

All third-party partners are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

SSL (Secure Socket Layer) encryption for all data transmitted on our website
Secure storage of personal data with restricted access
Regular security assessments of our systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

Remember your preferences and shopping cart contents
Analyze website traffic and usage patterns
Improve our website functionality

You may choose to disable cookies through your browser settings. However, please note that some parts of our website may not function properly if cookies are disabled.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for a minimum of 5 years for accounting and legal compliance purposes.

8. Your Rights

You have the following rights regarding your personal information:

Right to Access: Request a copy of the personal data we hold about you
Right to Correction: Request correction of any inaccurate or incomplete data
Right to Deletion: Request deletion of your personal data, subject to legal requirements
Right to Object: Object to the processing of your personal data
Right to Data Portability: Request transfer of your data to another service provider

To exercise any of these rights, please contact us using the details provided below.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete that information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

winix.id

Website: https://winix.id

Email: info@winix.id

This Privacy Policy was last updated on March 14, 2026.